All Things Compared

All comparisons

Small-business CRMs, compared

Ten small-business CRMs compared by free plan, starting price per user per month, what each price is based on, sales pipeline, email and calendar connection, automation, integrations, support, data export and contract terms. Every price says which plan, billing term and unit it covers, and the date it was read.

10 options compared · checked · Markdown · JSON

What do you need?

Bigin by Zoho

Online

Bigin by Zoho is a lighter, lower-priced CRM from Zoho with a free plan for one user and three paid plans priced per user per month. Express is $7 per user per month billed yearly or $9 billed monthly.

Our read Solo owners and small teams that want a free start and low per-user prices.

  • A free or cheap way to track contacts and deals
  • Sales pipeline and follow-up reminders
  • Email and calendar connection
  • Automation as you grow
Free plan or trial
Free plan: 1 user, 500 records, 1 pipeline and 3 automation rules, with contacts, products and activities management, a built-in phone, Zapier and Zoho app integrations and mobile apps. Bigin's pricing page calls it a forever free plan. Paid plans start with a 15-day free trial; the FAQ says no credit card is asked for and the account moves to the Free plan afterward with no automatic charge. Read on 2026-11-01. The page is undated (footer shows 2026). Verified · Nov 1, 2026
Cheapest paid plan price
Express: $7 per user per month billed yearly, or $9 per user per month billed monthly (USD, US site, one user). Premier is $12 per user per month yearly and $15 monthly; Bigin 360 is $18 yearly and $21 monthly. Local taxes are added. Prices were read with the page's Monthly and Yearly toggle, which only changes the displayed prices. The page says going yearly saves up to 35%. Zoho's CRM pricing page shows the same Bigin Express prices ($7 yearly, $9 monthly). Verified · Nov 1, 2026
What the price is based on
Priced per user. The Free plan allows 1 user; Express and Premier have no user limit and charge per user license. Each plan also caps records: 500 on Free, 50,000 on Express, 100,000 on Premier and 1 million on Bigin 360. A minimum number of paid users is not stated. From the FAQ answers about user and record limits. Records are rows in contacts, companies, pipelines, activities, products and notes. Verified · Nov 1, 2026
What isn't clear from public sources

The pages read do not say whether the Free plan includes email or calendar sync, or what support the Free plan gets. Calendar sync for Express is described on Zoho's CRM pricing page, not on Bigin's own pricing page. No minimum number of paid users is stated.

Capsule

Online

Capsule has a free plan for 2 users and four paid plans priced per user per month. Starter is $18 per user per month billed annually or $22 billed monthly.

Our read Small teams that want a free start and a plan ladder that adds email sync and workflow automation at Growth.

  • A free or cheap way to track contacts and deals
  • Sales pipeline and follow-up reminders
  • Email and calendar connection
Free plan or trial
Free plan: up to 2 users, 250 contacts, 5 custom fields, 1 sales pipeline, custom sales milestones and task categories, and sending email through Gmail or Outlook. Paid plans have a free 14-day trial with no card required, and the FAQ says no features are limited during the trial. Read on 2026-11-01. The pricing address redirects to https://capsulecrm.com/signup/. The page is undated (footer shows 2026). Verified · Nov 1, 2026
Cheapest paid plan price
Starter: $18 per user per month billed annually, or $22 per user per month billed monthly (USD, US site, one user). Growth is $36 annually and $40 monthly, Advanced $54 and $60, and Ultimate $72 and $75, all per user per month. Prices were read with the page's Pay Annually and Pay Monthly toggle, which only changes the displayed prices. Each card says 'Per user, per month' and 'Billed Annually' or 'Billed Monthly'. Verified · Nov 1, 2026
What the price is based on
Priced per user per month by plan. Plans cap contacts: 250 on Free, 30,000 on Starter, 60,000 on Growth, 120,000 on Advanced and 240,000 on Ultimate. The FAQ says a downgrade must stay within the lower plan's limits. The page describes Starter as for businesses with 1 to 5 employees and Ultimate as for teams of 5 or more users; no minimum number of paid users is stated. From the plan cards and the FAQ answer about switching plans. Verified · Nov 1, 2026
What isn't clear from public sources

The pricing page says annual billing saves up to 18% while its FAQ says up to 15%. Which channels its human support uses is not stated, and no minimum number of paid users is stated.

Freshsales

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Freshsales lists Growth, Pro and Enterprise plans priced per user per month, plus a 21-day trial. Growth is $9 per user per month billed annually or $11 billed monthly.

Our read Small teams that want email sync, a visual pipeline and basic workflows from the cheapest paid plan.

  • A free or cheap way to track contacts and deals
  • Sales pipeline and follow-up reminders
  • Email and calendar connection
  • Automation as you grow
Free plan or trial
The plan comparison page lists a Free plan, $0 for up to 3 users, with deal management, visual sales pipelines, two-way email sync, tasks, a built-in phone, a mobile app and 24x5 support. The main pricing page lists no Free plan; it offers a 21-day trial of the fully loaded CRM, after which you pay by credit card to continue or the account is suspended. Read on 2026-11-01. The two pages differ: the main pricing page at https://www.freshworks.com/crm/pricing/ shows Growth, Pro and Enterprise only. Both pages are undated (footer shows 2026). Verified · Nov 1, 2026
Cheapest paid plan price
Growth: $9 per user per month billed annually, or $11 per user per month billed monthly (USD, US site, one user). Pro is $39 annually and $47 monthly; Enterprise is $59 annually and $71 monthly, all per user per month. Prices were read with the page's Annually and Monthly toggle, which only changes the displayed prices. Each price says '/user/month, billed annually' or 'billed monthly'. Verified · Nov 1, 2026
What the price is based on
Priced per user per month by plan, with the Free plan limited to 3 users. Add-ons cost extra: branded documents at $19 per user per month and Freddy AI Agent at $49 per 100 sessions on every paid plan, and an add-on of 10 extra workflows for $5. A minimum number of paid users is not stated. Add-on prices are from the plan cards and the add-ons rows of https://www.freshworks.com/crm/pricing-compare/. Verified · Nov 1, 2026
What isn't clear from public sources

A Free plan for up to 3 users appears on the plan comparison page but not on the main pricing page. The cancellation article found is written for another Freshworks product, and the pages read do not say how the terms apply to monthly plans.

HubSpot CRM

Online

HubSpot's free CRM tools allow 2 users and 1,000 contacts with no time limit, and its Starter plan is priced per seat. New customers pay $7 per seat per month with an annual payment or $10 month to month, against a regular $20.

Our read Small teams that want to start free inside a large platform and add paid seats later.

  • A free or cheap way to track contacts and deals
  • Sales pipeline and follow-up reminders
  • Email and calendar connection
  • Automation as you grow
Free plan or trial
Free tools: $0 per month for up to 2 users, no credit card and no time limit. The FAQ says you can add 1,000 contacts and 1,000 records across other standard objects, and connect Gmail, G Suite and many versions of Outlook. HubSpot's free CRM page lists deal pipelines, tasks, email tracking and meeting links that sync with your calendar. Free email carries HubSpot branding. Read on 2026-11-01 (footer shows 2026). The feature list is from https://www.hubspot.com/products/crm. The page mentions no free trial for Starter. Verified · Nov 1, 2026
Cheapest paid plan price
Starter: the FAQ says it is normally $20 per seat per month, and new customers get a limited-time discount of $7 per seat per month with an upfront annual payment, or $10 per seat per month month-to-month with no annual commitment (USD, US site, one seat). The page does not state the billing term of the $20 regular price. The plan card shows 'Starts at $7/mo/seat' beside $20 struck through, with Pay Monthly (Commit monthly) and Pay Annually options. The page says discounts are for new customers only and select offers are available for a limited time. Starter bundles marketing, sales, service, content and data tools. Verified · Nov 1, 2026
What the price is based on
Priced per seat. Starter plans are accessed with Core Seats, and View-only seats cost nothing extra. Free tools allow 2 users and 1,000 contacts. Starter includes 500 HubSpot Credits, which power AI agents and features. A minimum number of seats is not stated. From the Sales Hub FAQ and plan card. The page is undated (footer shows 2026). Verified · Nov 1, 2026
What isn't clear from public sources

The Starter discount is a limited-time offer for new customers with no end date shown, and the billing term of the $20 regular price is not stated. The Free tools column shows no pipeline number.

Insightly

Online

Insightly sells Plus, Professional and Enterprise CRM plans priced per user per month, all shown as billed annually. Plus is $29 per user per month billed annually.

Our read Teams that want email sync, calendar sync and opportunity tracking on the entry plan and can pay for a year at a time.

  • Sales pipeline and follow-up reminders
  • Email and calendar connection
Free plan or trial
No free plan is listed. Plus and Professional have a free 14-day trial with no credit card required; Enterprise is sold through sales. Read on 2026-11-01. The pricing address redirects to this page. The page is undated. Verified · Nov 1, 2026
Cheapest paid plan price
Plus: $29 per user per month, with all prices stated as USD and billed annually (US site, one user). Professional is $49 and Enterprise $99 per user per month, also billed annually. The page shows no monthly-billing price. Each plan card says 'per user / month' and 'All prices USD, billed annually'. A billing help article says the system bills on 'your monthly or annual renewal date', but no monthly price is published on the pricing page. Verified · Nov 1, 2026
What the price is based on
Priced per user per month, billed annually. Plans cap records (100,000 on Plus, 250,000 on Professional, 500,000 on Enterprise) and file storage (10 GB, 100 GB and 250 GB). A minimum number of users is not stated. AppConnect is sold separately, and guided onboarding and premier support are separate programs with prices not shown. Record and storage limits are from the 'Core CRM' rows of the plan comparison on the same page. Verified · Nov 1, 2026
What isn't clear from public sources

The pricing page shows no monthly-billing price and no free plan. It gives no integrations count, and the prices of its guided onboarding and premier support programs are not shown.

Less Annoying CRM

Online

Less Annoying CRM has one plan at $15 per user per month with everything included, month-to-month billing and a 30-day free trial.

Our read Small teams that want one simple price with no tiers, no contracts and support included.

  • A free or cheap way to track contacts and deals
  • Sales pipeline and follow-up reminders
  • Email and calendar connection
  • Automation as you grow
Free plan or trial
No free plan is listed. The pricing page offers a 30-day free trial that it says has no limitations, with no credit card required and cancel anytime. Read on 2026-11-01 (footer shows 2026). A help article describes the trial as one month for free. Verified · Nov 1, 2026
Cheapest paid plan price
One plan: $15 per user per month plus applicable tax (USD, one user), with every feature included. Billing is month-to-month; paying yearly is also possible, with no discount for it. The month-to-month and yearly payment wording is from the help article at https://lessannoyingcrm.com/help/how-to-pay (undated), which also says checks from US customers are billed annually only. Verified · Nov 1, 2026
What the price is based on
One price per user per month for every user, with no tiers. Contacts and companies are unlimited, with a rule of thumb to stay under 50,000 in total, and storage is 25 GB per user. No minimum number of users is stated. From the plan card and the FAQ answer about contact limits. Verified · Nov 1, 2026
What isn't clear from public sources

The pages read do not name file formats for data export, do not state refund terms and give no integrations count. It lists no free plan and no automation limits.

monday CRM

Online

monday CRM sells Basic, Standard and Pro plans priced per seat per month, with a 14-day trial and plans that start from 3 users. Basic is $12 per seat per month billed yearly or $18 billed monthly.

Our read Teams of three or more that want a board-style CRM and can start on Basic.

  • A free or cheap way to track contacts and deals
Free plan or trial
No free plan is listed. The FAQ says the first option to use monday CRM for free is a 14-day trial, after which a paid plan is needed. The page also says 'Start free, no credit card needed', and that qualified nonprofits may get free access or a discount. Read on 2026-11-01. The page is undated. Verified · Nov 1, 2026
Cheapest paid plan price
Basic: $12 per seat per month billed yearly, or $18 per seat per month billed monthly (USD, US site, shown for both 3 and 10 seats; taxes extra). Standard is $17 yearly and $25 monthly and Pro is $28 yearly and $41 monthly, per seat per month. Ultimate has a custom price. Prices were read with the page's team size selector and Yearly or Monthly toggle, which only change the displayed prices. The page says prices do not include tax and are set by the billing country. Verified · Nov 1, 2026
What the price is based on
Priced per seat per month by plan; the price shown did not change between 3 and 10 seats. The FAQ says plans start from 3 users and that more than 40 users needs a quote. Plans cap active contacts and deals: 1,000 on Basic, 10,000 on Standard, 100,000 on Pro and unlimited on Ultimate. A yearly plan is paid in one upfront installment. From the plan cards and FAQ. Verified · Nov 1, 2026
What isn't clear from public sources

The Standard card lists 250 automations per month while the feature table lists automations from Pro, and Basic's card says it organizes deals while the table lists deal management from Standard. The FAQ gives an 18% yearly discount while the toggle says 33%.

Pipedrive

Online

Pipedrive sells Lite, Growth, Premium and Ultimate plans priced per seat per month, with a 14-day trial and no free plan. Lite is $14 per seat per month billed annually or $24 billed monthly.

Our read Sales teams that want a pipeline-first CRM with contact and calendar sync on every plan.

  • Sales pipeline and follow-up reminders
  • Email and calendar connection
Free plan or trial
No free plan is listed. Every plan has a free 14-day trial with no credit card required, and the FAQ says you can invite as many people as you want to join the trial. Read on 2026-11-01. The page is undated. Verified · Nov 1, 2026
Cheapest paid plan price
Lite: $14 per seat per month billed annually (one payment of $168 per seat per year), or $24 per seat per month billed monthly (USD, US site, one seat). Growth is $39 annually and $49 monthly, Premium $59 and $79, and Ultimate $79 and $99, per seat per month. Prices exclude VAT. Prices were read with the page's Billed monthly and Billed annually toggle, which only changes the displayed prices. The page says annual billing saves up to 42%. Verified · Nov 1, 2026
What the price is based on
Priced per seat per month by plan. Leads and deals are capped per company at 2,500 per seat on Lite, 5,000 per seat on Growth, 15,000 per seat on Premium and 20,000 per seat on Ultimate, up to 300,000. Add-ons such as LeadBooster, Campaigns, Projects, Web Visitors and Smart Docs are priced separately. A minimum number of seats is not stated. Limits are from the 'See all features' table. The add-on cards show 'Starting from' amounts without a unit, so those amounts are not repeated here. Verified · Nov 1, 2026
What isn't clear from public sources

The pricing page returned a block page to plain fetches and was read in a browser. It shows no free plan, no minimum number of seats and no units for its add-on prices, and the help article read does not state renewal wording.

Salesforce Starter Suite

Online

Salesforce's Starter Suite is its small-business CRM at $25 per user per month, billed monthly or annually, with a 30-day trial. It includes 2,000 marketing emails per month.

Our read Small teams that want Salesforce's CRM with Gmail or Outlook email integration and room to move up to Pro Suite.

  • Sales pipeline and follow-up reminders
Free plan or trial
No free plan is listed. Salesforce offers a free 30-day trial of its CRM with no credit card required and nothing to install, and the Starter Suite page invites you to sign up for it. Read on 2026-11-01. The 'no credit card required' wording is from https://www.salesforce.com/crm/pricing/. Both pages say they are for information only and subject to change, and show no date. Verified · Nov 1, 2026
Cheapest paid plan price
Starter Suite: $25 per user per month (USD, US site), described as a starting price that can be billed monthly or annually; transaction fees apply. The page shows no separate monthly and annual amounts. Pro Suite is $100 per user per month, billed annually, contract required. The Starter Suite page at https://www.salesforce.com/small-business/starter/ repeats the $25 price and says it 'can be billed monthly or annually'. The pricing pages carry a currency converter, and the USD figure was read. Verified · Nov 1, 2026
What the price is based on
Priced per user per month. Starter Suite includes 2,000 emails per month, and 1,000 more sends are sold for $10 per month. Commerce features carry pay-as-you-go transaction fees; the FAQ gives 2.9% + $0.30 per US credit card payment as an example. A minimum number of users is not stated. From the FAQ answer 'How much does Starter cost?'. Verified · Nov 1, 2026
What isn't clear from public sources

The page shows one price for monthly or annual billing, no free plan and no calendar sync. Its export article does not name Starter Suite, and automatic-renewal wording was not found on the pages read.

Zoho CRM

Online

Zoho CRM has a free edition for 3 users and Standard, Professional and Enterprise editions priced per user per month. Standard is $14 per user per month billed annually or $20 billed monthly.

Our read Small teams that want a free start with workflow rules and follow-up reminders, and a clear price ladder.

  • A free or cheap way to track contacts and deals
  • Sales pipeline and follow-up reminders
  • Email and calendar connection
  • Automation as you grow
Free plan or trial
Free edition: forever free for 3 users, with contact management, follow-up reminders, workflow automation, up to 10 custom email templates, tasks, meetings and calls, standard reports, mobile apps, 5,000 API calls per day and 5,000 records. The page says no credit card is required. The sign-up page offers a 15-day free trial of the paid editions. Read on 2026-11-01 (footer shows 2026). The 5,000-record limit is from the feature comparison at https://www.zoho.com/crm/complete-feature-list.html and the trial length from https://www.zoho.com/crm/signup.html. Verified · Nov 1, 2026
Cheapest paid plan price
Standard: $14 per user per month billed annually, or $20 per user per month billed monthly (USD, US site, one user). Professional is $23 annually and $35 monthly; Enterprise is $40 annually and $50 monthly, per user per month. An Ultimate edition is mentioned with no price. Local taxes may apply. Prices were read with the page's Monthly and Annually toggle, which only changes the displayed prices. The annual view is the default. Verified · Nov 1, 2026
What the price is based on
Priced per user per month by edition. The Free edition is limited to 3 users and 5,000 records; Standard lists 100,000 records and Professional and above 10 GB of data storage. Paid editions also add per-user API credits and file storage. A minimum number of paid users is not stated. From the feature comparison, which was fetched without a US address and so showed prices in rupees; only the limits are used here. The user limit of 3 on Free is also on the US pricing page. Verified · Nov 1, 2026
What isn't clear from public sources

Its pricing page builds prices with a script, so the figures were read in a browser. Support for the Free edition is not stated, and the Ultimate edition has no listed price.

Side by side

Full comparison table
Name Free plan or trialCheapest paid plan priceWhat the price is based onSales pipeline and remindersEmail and calendar syncAutomationIntegrationsSupportData exportContract and cancellation
Bigin by Zoho Free plan: 1 user, 500 records, 1 pipeline and 3 automation rules, with contacts, products and activities management, a built-in phone, Zapier and Zoho app integrations and mobile apps. Bigin's pricing page calls it a forever free plan. Paid plans start with a 15-day free trial; the FAQ says no credit card is asked for and the account moves to the Free plan afterward with no automatic charge. Read on 2026-11-01. The page is undated (footer shows 2026). Verified · Nov 1, 2026 Express: $7 per user per month billed yearly, or $9 per user per month billed monthly (USD, US site, one user). Premier is $12 per user per month yearly and $15 monthly; Bigin 360 is $18 yearly and $21 monthly. Local taxes are added. Prices were read with the page's Monthly and Yearly toggle, which only changes the displayed prices. The page says going yearly saves up to 35%. Zoho's CRM pricing page shows the same Bigin Express prices ($7 yearly, $9 monthly). Verified · Nov 1, 2026 Priced per user. The Free plan allows 1 user; Express and Premier have no user limit and charge per user license. Each plan also caps records: 500 on Free, 50,000 on Express, 100,000 on Premier and 1 million on Bigin 360. A minimum number of paid users is not stated. From the FAQ answers about user and record limits. Records are rows in contacts, companies, pipelines, activities, products and notes. Verified · Nov 1, 2026 Team pipelines: 1 on Free, 3 on Express, 5 on Premier and 15 on Bigin 360. Every plan lists contacts and activities management. Bigin's features page describes task management where you create tasks and follow up. The pricing page names no reminder feature by plan. Pipeline counts are also on Bigin's plan comparison page at https://www.bigin.com/help/feature-availability.html. The task wording is from https://www.bigin.com/features.html, which does not say which plan includes it. Verified · Nov 1, 2026 Express lists email and WhatsApp Business integration and Google Workspace and Microsoft Outlook integration. Zoho's CRM pricing page describes Bigin Express as connecting Gmail, Outlook and Zoho Mail and syncing Google Calendar and Microsoft Calendar. The Free plan list names neither email nor calendar sync. The calendar sync wording is from Zoho's CRM pricing page at https://www.zoho.com/en-us/crm/zohocrm-pricing.html. Bigin's own pricing page does not name calendar sync. Verified · Nov 1, 2026 Automation rules per organization: 3 on Free, 30 on Express, 50 on Premier (called Advanced Automation, with stage transition rules) and 100 on Bigin 360. Bigin's features page also describes multi-step email, task and call follow-ups that trigger from how contacts engage. Rule counts are also on https://www.bigin.com/help/feature-availability.html. The follow-up wording is from https://www.bigin.com/features.html, which does not say which plan includes it. Verified · Nov 1, 2026 Free lists Zapier and Zoho Desk, Campaigns and Forms integration. Express adds Zoho Books, Invoice, Meeting and Sign, Google Workspace, Outlook, Teams, Zoom, Mailchimp and X, QuickBooks, payment links and lead ads from Facebook, Instagram, LinkedIn and TikTok. The pages read give no integration count. From the plan cards. The page says some features and integrations may not be available in all data centres, and that some listed integrations may need a separate subscription to the third-party software. Verified · Nov 1, 2026 Paid plans include a free onboarding session, bi-weekly webinars, basic product training for admins, help with data import, and support by phone, email and live chat. Bigin notes that chat and toll-free phone support depend on region and language. Support for the Free plan is not stated. From the 'All our paid plans include' list and the footnote under it. Verified · Nov 1, 2026 Go to Settings, then Data Administration, then Export Data, choose a module, view and fields, and download a ZIP file of CSV files. The link stays available for 7 days. Free and trial accounts can run 10 exports per day; Express, Premier and Bigin 360 can run 100. Bigin's plan comparison lists 200,000 records per export. The help article shows no date. The 200,000-record limit is from https://www.bigin.com/help/feature-availability.html, which is also undated. Verified · Nov 1, 2026 Bigin states there are no forced contracts and you can cancel whenever you want with no penalties. It states that if you are dissatisfied within 30 days (monthly) or 45 days (annual) it will offer a full refund and a move to the free plan, with prorated refunds afterward if it fails to fix broken or discontinued functionality. Partial downgrades of an annual plan are credited as a subscription extension. From the 'Fair Terms' section of the pricing page. Zoho's refund policy at https://www.zoho.com/refundpolicy.html (undated) says both monthly and yearly subscriptions renew automatically until cancelled. Provider claim · Nov 1, 2026
Capsule Free plan: up to 2 users, 250 contacts, 5 custom fields, 1 sales pipeline, custom sales milestones and task categories, and sending email through Gmail or Outlook. Paid plans have a free 14-day trial with no card required, and the FAQ says no features are limited during the trial. Read on 2026-11-01. The pricing address redirects to https://capsulecrm.com/signup/. The page is undated (footer shows 2026). Verified · Nov 1, 2026 Starter: $18 per user per month billed annually, or $22 per user per month billed monthly (USD, US site, one user). Growth is $36 annually and $40 monthly, Advanced $54 and $60, and Ultimate $72 and $75, all per user per month. Prices were read with the page's Pay Annually and Pay Monthly toggle, which only changes the displayed prices. Each card says 'Per user, per month' and 'Billed Annually' or 'Billed Monthly'. Verified · Nov 1, 2026 Priced per user per month by plan. Plans cap contacts: 250 on Free, 30,000 on Starter, 60,000 on Growth, 120,000 on Advanced and 240,000 on Ultimate. The FAQ says a downgrade must stay within the lower plan's limits. The page describes Starter as for businesses with 1 to 5 employees and Ultimate as for teams of 5 or more users; no minimum number of paid users is stated. From the plan cards and the FAQ answer about switching plans. Verified · Nov 1, 2026 Sales pipelines: 1 on Free and Starter, 5 on Growth, 50 on Advanced and 100 on Ultimate. A Kanban pipeline view, task management, reminder follow-up tasks and daily task reminder emails are listed on every plan, including Free. From the 'Compare all features' table on the pricing page. Verified · Nov 1, 2026 Every plan lists a Gmail add-on, an Outlook add-in, sending email with Outlook or Gmail, connecting an Outlook calendar, an iCal subscription and a calendar and week view. Automatic email sync that logs emails against contacts starts on Growth. From the 'Compare all features' table. Google calendar sync is not named in the rows read. Verified · Nov 1, 2026 Workflow automations start on Growth, which describes configuring a series of tasks, email notifications or stage changes inside pipeline and project boards. Free and Starter list none. The pages read give no automation count. From the plan cards and the comparison table. Verified · Nov 1, 2026 Capsule states it supports 60+ integrations and works with Zapier, which the table lists at 1000+ apps on every plan. It names Transpond, Mailchimp, Xero, QuickBooks, Gmail and Office 365 as the most popular. The Starter card lists premium integrations such as Xero, Zendesk and Import2. From the FAQ answer about common integrations and the plan cards. Provider claim · Nov 1, 2026 Every plan lists human support, a 24/7 AI support agent and support documentation and videos. Import assistance, custom training, a dedicated customer success manager and implementation support are listed on Ultimate only. From the support rows of the comparison table. The pages read do not name the channels for human support. Verified · Nov 1, 2026 Admins with export rights go to Account Settings, then Export Data, and get one emailed link to a ZIP file of three CSV files (Contacts, Opportunities and Projects), with notes and email history in the last column. File attachments are not included, and the link expires 12 hours after the email is sent. The help article shows no date (footer shows 2026). The comparison table lists 'Export for Backup' on every plan. Verified · Nov 1, 2026 Customers are billed monthly or annually in advance. The terms say the service renews automatically until cancelled, the Super Administrator can cancel with immediate effect, and there is no refund or credit for partial periods. Capsule may change fees with at least 30 days' notice. The help article says there is no cancellation notice period, and data is deleted 14 days after cancellation unless the account is restored. The terms show no date (footer shows 2026). The cancellation steps are from https://capsulecrm.com/support/account-and-security/exporting-and-canceling-your-account/. Verified · Nov 1, 2026
Freshsales The plan comparison page lists a Free plan, $0 for up to 3 users, with deal management, visual sales pipelines, two-way email sync, tasks, a built-in phone, a mobile app and 24x5 support. The main pricing page lists no Free plan; it offers a 21-day trial of the fully loaded CRM, after which you pay by credit card to continue or the account is suspended. Read on 2026-11-01. The two pages differ: the main pricing page at https://www.freshworks.com/crm/pricing/ shows Growth, Pro and Enterprise only. Both pages are undated (footer shows 2026). Verified · Nov 1, 2026 Growth: $9 per user per month billed annually, or $11 per user per month billed monthly (USD, US site, one user). Pro is $39 annually and $47 monthly; Enterprise is $59 annually and $71 monthly, all per user per month. Prices were read with the page's Annually and Monthly toggle, which only changes the displayed prices. Each price says '/user/month, billed annually' or 'billed monthly'. Verified · Nov 1, 2026 Priced per user per month by plan, with the Free plan limited to 3 users. Add-ons cost extra: branded documents at $19 per user per month and Freddy AI Agent at $49 per 100 sessions on every paid plan, and an add-on of 10 extra workflows for $5. A minimum number of paid users is not stated. Add-on prices are from the plan cards and the add-ons rows of https://www.freshworks.com/crm/pricing-compare/. Verified · Nov 1, 2026 Deal management, visual sales pipelines and a Kanban view are listed on every plan, including Free. Rotten deals start on Growth; multiple sales pipelines are listed on Pro (10) and Enterprise (25). Tasks, appointments and notes are listed on every plan; sales sequences start on Pro. From the sales pipeline management and sales activities rows of the comparison table. Verified · Nov 1, 2026 Two-way email sync and email templates are listed on every plan, including Free. A help article describes two-way Google Calendar sync, where meetings created in the CRM appear on Google Calendar and the reverse, and lists the Free, Growth, Pro and Enterprise plans. The calendar sync article is at https://crmsupport.freshworks.com/support/solutions/articles/50000002453-how-to-sync-my-google-calendar- and shows 'Modified on: Fri, 16 Feb, 2024'. The comparison table has no calendar sync row. Verified · Nov 1, 2026 Basic workflows: 20 on Growth, 50 on Pro and 100 on Enterprise; advanced workflows: 50 on Pro and 100 on Enterprise. Free lists none. Sales sequences (10 per user on Pro, 25 on Enterprise) and auto-assignment rules start on Pro. From the CRM customization and sales emails rows of the comparison table. Verified · Nov 1, 2026 API access and the Freshworks Marketplace are listed from Growth; the Free plan lists neither. Slack collaboration and SMS, Facebook Messenger, WhatsApp, LINE and Google Business Messages integrations are also listed from Growth. The pages read give no marketplace size. From the integrations, pipeline and other messaging channels rows of the comparison table. Verified · Nov 1, 2026 24x5 support is listed on every plan, including Free. The comparison table does not name the support channels. From the support row of the comparison table. Verified · Nov 1, 2026 Admins go to Admin Settings, then Account Settings, then Export Data, choose a time period and the records to export (contacts, activities, deals, sales activities, users, email logs and conversations), and receive a ZIP file by email. You can export up to five times a day, but the full time range only once. The article shows 'Modified on: Mon, 19 Feb, 2024' and lists the Free, Growth, Pro and Enterprise plans. The comparison table lists data import and export on every plan. Verified · Nov 1, 2026 The terms (effective April 1, 2026) say plans renew automatically unless a party gives written notice of non-renewal or downgrade at least 30 days before the term ends. Payment obligations are non-cancelable and non-refundable except as the agreement allows, users and plan cannot be reduced during the term, and fees may be adjusted at renewal with 30 days' notice. The pricing page offers monthly and annual billing; how the terms apply to monthly plans is not stated. The terms show an effective date of April 1, 2026. The help article 'How to Cancel your Subscription' (modified 27 Mar 2020) is written for Freshmarketer, so cancellation steps for Freshsales are not confirmed. Verified · Nov 1, 2026
HubSpot CRM Free tools: $0 per month for up to 2 users, no credit card and no time limit. The FAQ says you can add 1,000 contacts and 1,000 records across other standard objects, and connect Gmail, G Suite and many versions of Outlook. HubSpot's free CRM page lists deal pipelines, tasks, email tracking and meeting links that sync with your calendar. Free email carries HubSpot branding. Read on 2026-11-01 (footer shows 2026). The feature list is from https://www.hubspot.com/products/crm. The page mentions no free trial for Starter. Verified · Nov 1, 2026 Starter: the FAQ says it is normally $20 per seat per month, and new customers get a limited-time discount of $7 per seat per month with an upfront annual payment, or $10 per seat per month month-to-month with no annual commitment (USD, US site, one seat). The page does not state the billing term of the $20 regular price. The plan card shows 'Starts at $7/mo/seat' beside $20 struck through, with Pay Monthly (Commit monthly) and Pay Annually options. The page says discounts are for new customers only and select offers are available for a limited time. Starter bundles marketing, sales, service, content and data tools. Verified · Nov 1, 2026 Priced per seat. Starter plans are accessed with Core Seats, and View-only seats cost nothing extra. Free tools allow 2 users and 1,000 contacts. Starter includes 500 HubSpot Credits, which power AI agents and features. A minimum number of seats is not stated. From the Sales Hub FAQ and plan card. The page is undated (footer shows 2026). Verified · Nov 1, 2026 Starter lists up to 15 total pipelines per account across object types (Professional 100, Enterprise 350), 30 dashboards with 50 reports each, and 1,000 meeting links. The Free tools column shows no pipeline number in the table text, and HubSpot's free CRM page lists deal pipelines and says you can keep track of to-dos and activities and never miss a task or reminder. From the Sales Hub plan table. The task and reminder wording is from https://www.hubspot.com/products/crm. Verified · Nov 1, 2026 The free CRM connects to Gmail, G Suite and many versions of Outlook. Starter removes HubSpot branding from 1-to-1 email and lists up to 10,000 email templates and 1,000 personal and team meeting links. HubSpot says meeting links sync with your calendar. The email statement is from the pricing page FAQ. The meeting-link wording is from https://www.hubspot.com/products/crm and the template and link counts from https://www.hubspot.com/pricing/sales/starter. Verified · Nov 1, 2026 Starter lists up to 50 workflows with restricted triggers and actions (Professional 300, Enterprise 1,000). Sequences are listed from Professional, at 5,000 sequences per account and up to 500 email sends per user per day. The Free tools column lists no workflows. From the sales automation and sequences rows of the Sales Hub plan table. Verified · Nov 1, 2026 HubSpot states that over 2,000 leading apps and web services are available, and names Amplitude, Jira, Adobe Express, Aircall, LinkedIn and Microsoft Teams as examples. Its free CRM page says you can connect to over 2,000 business apps. The count is HubSpot's own wording. Which integrations are limited by plan is not stated. Provider claim · Nov 1, 2026 Free users get HubSpot Community, Academy and the Knowledge Base. Starter adds email support; Professional and Enterprise add phone support. Multi-language support is listed for all users. From the FAQ answer 'What type of support does HubSpot offer?'. The CRM pricing page FAQ says Starter adds email and chat support. Verified · Nov 1, 2026 Open an object under CRM, such as Contacts or Deals, click Export, choose a file format (CSV, XLS or XLSX), a name and the properties to include, and you receive an email with a download link that expires after 30 days. Export permissions are required, up to 300 exports can run in a rolling 24 hours, and the export log is kept for 3 years. The article shows 'Last updated: April 2, 2026' and applies to all products and plans. Verified · Nov 1, 2026 The pricing page offers Pay Monthly (Commit monthly) and Pay Annually. HubSpot's help article says mid-contract cancellations are not permitted: you turn off auto-renewal and the subscription ends when its commitment term ends, and you are billed until then. Downgrades take effect at renewal; for Starter, submit an email support ticket at least five business days before renewal. After the subscription ends the account moves to the free tools. Refunds are not addressed in that article. The cancel article shows 'Last updated July 9, 2026'. The billing options are from https://www.hubspot.com/pricing/crm. Verified · Nov 1, 2026
Insightly No free plan is listed. Plus and Professional have a free 14-day trial with no credit card required; Enterprise is sold through sales. Read on 2026-11-01. The pricing address redirects to this page. The page is undated. Verified · Nov 1, 2026 Plus: $29 per user per month, with all prices stated as USD and billed annually (US site, one user). Professional is $49 and Enterprise $99 per user per month, also billed annually. The page shows no monthly-billing price. Each plan card says 'per user / month' and 'All prices USD, billed annually'. A billing help article says the system bills on 'your monthly or annual renewal date', but no monthly price is published on the pricing page. Verified · Nov 1, 2026 Priced per user per month, billed annually. Plans cap records (100,000 on Plus, 250,000 on Professional, 500,000 on Enterprise) and file storage (10 GB, 100 GB and 250 GB). A minimum number of users is not stated. AppConnect is sold separately, and guided onboarding and premier support are separate programs with prices not shown. Record and storage limits are from the 'Core CRM' rows of the plan comparison on the same page. Verified · Nov 1, 2026 Plus lists lead management, opportunity management, customizable sales processes, a Kanban view and task management. Lead assignment and routing start on Professional. The page names no reminder feature. From the plan comparison on the same page. A dash in the comparison marks a plan that does not include the feature. Verified · Nov 1, 2026 Bidirectional email sync, email templates and automated, customized emails are listed on Plus; scheduling outbound emails starts on Professional. Plus lists Google and Microsoft 365 integrations that sync calendar and contact records from Google and calendar data from Microsoft 365, plus mobile contact and calendar sync. From the plan comparison on the same page. Verified · Nov 1, 2026 Workflow automation is listed from Professional, which also adds lead assignment and routing, webhooks and an AI Copilot with 75 queries (Enterprise 100). Plus lists no workflow automation. The pricing cards say Professional adds 'Workflow automation'. The pages read give no automation limits. Verified · Nov 1, 2026 Insightly lists Google, Microsoft 365, PandaDoc, QuickBooks and Xero integrations and a REST API on every plan, and webhooks from Professional. AppConnect, a low-code and no-code integration tool, is sold separately. The pages read give no integrations count. From the plan comparison on the same page. Verified · Nov 1, 2026 Insightly states that CRM support is included with every plan and that all users can reach its support team by phone or email, with an online guide and a help center. Guided onboarding and premier support and success are separate programs. From the support section of the pricing page. Support hours are not stated. Provider claim · Nov 1, 2026 An administrator must first grant export permission. You then export per object (contacts, leads, organizations, opportunities, projects, tasks, custom objects, products, quotes and more) as a CSV file that is emailed to you, with a download link that expires after 30 days. File attachments, events, comments and saved emails cannot be exported. The help article shows no date (footer shows 2025). Verified · Nov 1, 2026 The terms (last updated October 14, 2026) say a subscription renews for a term of the same length unless either party gives notice at least 30 days before the term ends, no refunds or credits are given for cancelling before the term ends, and renewal fees are the standard fees at renewal. Prices can change on 30 days' notice. The pricing page shows only annual billing. The terms show 'Last Updated: October 14, 2026'. A billing help article (undated) says a paid subscription is cancelled after four failed card attempts and data is kept for two weeks. Verified · Nov 1, 2026
Less Annoying CRM No free plan is listed. The pricing page offers a 30-day free trial that it says has no limitations, with no credit card required and cancel anytime. Read on 2026-11-01 (footer shows 2026). A help article describes the trial as one month for free. Verified · Nov 1, 2026 One plan: $15 per user per month plus applicable tax (USD, one user), with every feature included. Billing is month-to-month; paying yearly is also possible, with no discount for it. The month-to-month and yearly payment wording is from the help article at https://lessannoyingcrm.com/help/how-to-pay (undated), which also says checks from US customers are billed annually only. Verified · Nov 1, 2026 One price per user per month for every user, with no tiers. Contacts and companies are unlimited, with a rule of thumb to stay under 50,000 in total, and storage is 25 GB per user. No minimum number of users is stated. From the plan card and the FAQ answer about contact limits. Verified · Nov 1, 2026 Unlimited pipelines with customizable stages, unlimited custom fields and task management are included. The product tour describes automated follow-up reminders: set a task on a lead and the CRM reminds you when it is time to circle back. The pricing page at https://lessannoyingcrm.com/pricing lists unlimited pipelines, task management and unlimited custom fields. The product tour is undated. Verified · Nov 1, 2026 Email logging records email communications via Google, Microsoft or IMAP. The tour describes two-way sync with Google and Outlook calendars, event reminders by email or text, and Google Contacts sync. From the email logging and calendars sections of the product tour. Verified · Nov 1, 2026 The product tour describes automated workflows that organize web-form submissions and trigger follow-up tasks, and automated follow-up reminders. No automation limits are stated, and all features are on the one plan. From the web forms and pipeline sections of the product tour. The pages read do not describe workflow building in more detail. Verified · Nov 1, 2026 The integrations page lists Zapier, Mailchimp, Google Contacts, Google Calendar, Outlook Calendar, QuickBooks Sync and AppConnect (for connecting AI assistants), plus phone, mapping, form and invoice tools, grouped by category. It gives no total count. The page is undated (footer shows 2026). Verified · Nov 1, 2026 Less Annoying CRM states that free email and phone support is available to everyone, including people who are not yet paying customers. Support is listed as included in the price. From the FAQ answer about training and support. Support hours are not stated. Provider claim · Nov 1, 2026 Admins hover over Settings, choose Export data and download the export; only admins can export the whole account in bulk. A separate article covers exporting a specific list of data. The help page does not name file formats or limits. The help page shows no date. The pricing FAQ says you can export everything at any time. Verified · Nov 1, 2026 Billing is month-to-month with no contracts. An account owner can close the account at once from Settings, or cancel the subscription in Billing Settings so the account archives on the next billing date. Data is archived for one year and then deleted, and you can ask support to delete it sooner. The help article read does not mention refunds. The help article shows no date. The no-contracts wording is from https://lessannoyingcrm.com/help/how-to-pay. Verified · Nov 1, 2026
monday CRM No free plan is listed. The FAQ says the first option to use monday CRM for free is a 14-day trial, after which a paid plan is needed. The page also says 'Start free, no credit card needed', and that qualified nonprofits may get free access or a discount. Read on 2026-11-01. The page is undated. Verified · Nov 1, 2026 Basic: $12 per seat per month billed yearly, or $18 per seat per month billed monthly (USD, US site, shown for both 3 and 10 seats; taxes extra). Standard is $17 yearly and $25 monthly and Pro is $28 yearly and $41 monthly, per seat per month. Ultimate has a custom price. Prices were read with the page's team size selector and Yearly or Monthly toggle, which only change the displayed prices. The page says prices do not include tax and are set by the billing country. Verified · Nov 1, 2026 Priced per seat per month by plan; the price shown did not change between 3 and 10 seats. The FAQ says plans start from 3 users and that more than 40 users needs a quote. Plans cap active contacts and deals: 1,000 on Basic, 10,000 on Standard, 100,000 on Pro and unlimited on Ultimate. A yearly plan is paid in one upfront installment. From the plan cards and FAQ. Verified · Nov 1, 2026 Unlimited customizable pipelines, templates for lead, contact and deal management, and a Kanban view are listed on every plan. In the feature table, lead management, deal management, activity management and customizable notifications start on Standard, and sales forecasting on Pro. The page names no follow-up reminders. From the 'Complete feature list' table. The Basic card says it organizes all your team's leads, contacts and deals, which differs from the table rows. Verified · Nov 1, 2026 2-way email integration with Gmail and Outlook, a centralized communication hub and a calendar view start on Standard. Google Calendar sync and email tracking start on Pro. Basic lists none of these. From the 'Complete feature list' table. Verified · Nov 1, 2026 The feature table lists automations, email tracking and automations, and sequences from Pro, while the plan cards say 250 custom automations per month on Standard and 25,000 on Pro. Mass emails also start on Pro. Basic lists no automation. The Standard card and the table disagree on whether Standard has automations; the page does not explain the difference. Verified · Nov 1, 2026 monday states it offers 500+ integrations and apps, and its CRM integrations page names Slack, Microsoft Teams, Zoom, Gmail, QuickBooks, Stripe, PandaDoc, DocuSign, Google Drive and Dropbox. In the feature table, integrations and the Mailchimp, HubSpot, Docusign, Aircall, PandaDoc and Facebook Ads integrations start on Pro, and a Salesforce integration on Ultimate. The integrations page is undated. The plan-by-plan integration rows are from https://monday.com/crm/pricing. API calls per day are 1,000 on Basic, 10,000 on Standard and 25,000 on Pro. Provider claim · Nov 1, 2026 monday states that 24/7 customer support is available on every plan. A dedicated customer success manager is listed on Ultimate only. From the support rows of the 'Complete feature list' table. The Ultimate card also lists tailored onboarding and prioritized support. Provider claim · Nov 1, 2026 A board can be exported to Excel from its three-dot menu, up to 100,000 items at a time, and filters are respected. The account admin can download the whole account's data, all boards and files, as a zip file. Enterprise admins can switch off Excel export for non-admins. The help article is undated. Verified · Nov 1, 2026 The pricing page offers yearly billing, paid up front, and monthly billing, which is not discounted. A yearly subscription cancelled within 30 days of payment gets a prorated refund, and after the refund period there are no refunds for downgrades. The terms (last updated May 05, 2026) say subscriptions renew automatically by default, cancellation needs notice at least 30 days before expiry, and the unused part of a term is not refunded. The terms show 'Last updated: May 05, 2026'. The refund and downgrade wording is from the FAQ on https://monday.com/crm/pricing. Verified · Nov 1, 2026
Pipedrive No free plan is listed. Every plan has a free 14-day trial with no credit card required, and the FAQ says you can invite as many people as you want to join the trial. Read on 2026-11-01. The page is undated. Verified · Nov 1, 2026 Lite: $14 per seat per month billed annually (one payment of $168 per seat per year), or $24 per seat per month billed monthly (USD, US site, one seat). Growth is $39 annually and $49 monthly, Premium $59 and $79, and Ultimate $79 and $99, per seat per month. Prices exclude VAT. Prices were read with the page's Billed monthly and Billed annually toggle, which only changes the displayed prices. The page says annual billing saves up to 42%. Verified · Nov 1, 2026 Priced per seat per month by plan. Leads and deals are capped per company at 2,500 per seat on Lite, 5,000 per seat on Growth, 15,000 per seat on Premium and 20,000 per seat on Ultimate, up to 300,000. Add-ons such as LeadBooster, Campaigns, Projects, Web Visitors and Smart Docs are priced separately. A minimum number of seats is not stated. Limits are from the 'See all features' table. The add-on cards show 'Starting from' amounts without a unit, so those amounts are not repeated here. Verified · Nov 1, 2026 Customizable pipelines, deal management, deal rotting, activity reminder alerts, calendar view and activity management, and a Leads Inbox are listed on every plan, including Lite. From the 'See all features' table, read from the page's markup because the check marks are icons. Verified · Nov 1, 2026 Contact sync and calendar sync with Google and Microsoft, the Chrome extension for Gmail and an email inbox are listed on every plan. Two-way email sync (1 sync per seat on Growth, 3 on Premium, 5 on Ultimate), email templates, open and click tracking and the meeting scheduler start on Growth. From the 'See all features' table. Lite lists no two-way email sync. Verified · Nov 1, 2026 Automations start on Growth: 50 per company with up to 3 if/else steps each, and 5 sequences. Premium allows 150 automations (10 if/else steps) and 25 sequences; Ultimate 250 (20 steps) and 50. Lite lists no automations or sequences. From the 'Feature usage limits' rows of the 'See all features' table. Verified · Nov 1, 2026 Pipedrive states its marketplace has 500+ integrations. Every plan lists API access, webhooks, the Chrome extension for Gmail, WhatsApp integration and native iOS and Android apps. The count is Pipedrive's own wording on the pricing page. Which marketplace apps are limited by plan is not stated. Provider claim · Nov 1, 2026 Pipedrive lists live chat support, available 24/7, on every plan, along with an online help center, chatbot support and personalized onboarding. Phone support starts on Premium and extended phone support is listed on Ultimate. From the support rows of the 'See all features' table. Provider claim · Nov 1, 2026 From the account menu go to Tools and apps, then Export data, choose a data type and Excel or CSV. Only global admins, or users with the right permissions, can export by data type, and visibility rules still apply. Exported files are available for 28 days. Activities, notes and files must be exported separately. The article shows 'Last updated: September 3, 2026' and states no record limit. Verified · Nov 1, 2026 Annual plans are charged once, up front, for the full year, and the help article says they can't be refunded because they are prepaid; cancelling keeps access to the end of the term. Monthly plans are charged on the same date each month and can be cancelled at any time, effective on the next payment date. Switching from annual to monthly starts at the end of the annual term. The article gives no refund terms for monthly plans. The article shows 'Last updated: September 3, 2026'. It does not use the word renewal for annual plans. Verified · Nov 1, 2026
Salesforce Starter Suite No free plan is listed. Salesforce offers a free 30-day trial of its CRM with no credit card required and nothing to install, and the Starter Suite page invites you to sign up for it. Read on 2026-11-01. The 'no credit card required' wording is from https://www.salesforce.com/crm/pricing/. Both pages say they are for information only and subject to change, and show no date. Verified · Nov 1, 2026 Starter Suite: $25 per user per month (USD, US site), described as a starting price that can be billed monthly or annually; transaction fees apply. The page shows no separate monthly and annual amounts. Pro Suite is $100 per user per month, billed annually, contract required. The Starter Suite page at https://www.salesforce.com/small-business/starter/ repeats the $25 price and says it 'can be billed monthly or annually'. The pricing pages carry a currency converter, and the USD figure was read. Verified · Nov 1, 2026 Priced per user per month. Starter Suite includes 2,000 emails per month, and 1,000 more sends are sold for $10 per month. Commerce features carry pay-as-you-go transaction fees; the FAQ gives 2.9% + $0.30 per US credit card payment as an example. A minimum number of users is not stated. From the FAQ answer 'How much does Starter cost?'. Verified · Nov 1, 2026 Starter Suite lists account, contact, lead and opportunity management, lead assignment and routing, task management and an activity feed, and customizable reports and dashboards. Sales forecast management and quote creation are listed on Pro Suite only. The pages read do not use the word pipeline for Starter Suite or name reminders. From the 'Compare editions and top features' table. The table marks each feature as Included or Not included for Starter Suite and Pro Suite. Verified · Nov 1, 2026 Email integration with Gmail or Outlook, list email sends and Salesforce Meetings are listed on Starter Suite. The pages read do not describe calendar sync. From the sales features rows of the comparison table. Verified · Nov 1, 2026 Starter Suite lists dynamic email nurture campaigns and lead scoring, and built-in sales flows and lead routing. The comparison table marks Process Automation with Flows, custom apps and objects, a sandbox and AppExchange access as Pro Suite only. The Starter Suite card lists 'built-in sales flows' while the table marks Process Automation with Flows as Pro Suite only; the pages do not explain the difference. Verified · Nov 1, 2026 Starter Suite lists a connected Slack workspace and email integration with Gmail or Outlook. Salesforce's FAQ says its products integrate with many outside applications, with MuleSoft, partners or apps on AgentExchange covering the rest. AppExchange access is listed on Pro Suite only, and a web services API is marked not included for Starter Suite and as an add-on for Pro Suite. From the comparison table and the pricing FAQ. No integration count is stated. Verified · Nov 1, 2026 A Standard Success Plan is included in all licenses, with knowledge articles, documentation, Trailhead and the Trailblazer Community. Guided onboarding is listed on Starter Suite. The Premier Success Plan is listed as included with Core, Advanced and Max licenses, and Premier Support is an add-on for Pro Suite. From the Success Plans section. Phone, chat or email access for Starter Suite is not stated. Verified · Nov 1, 2026 Salesforce's Data Export article says monthly export of all data, as a zip of CSV files, is available in all editions except Database.com, and weekly export in Enterprise, Performance and Unlimited. It does not name Starter Suite. Export needs the Weekly Data Export permission, which only the System Administrator profile has by default, and files are deleted 48 hours after the email is sent. The article shows no date in the text read. A manual monthly export can be run once every 29 days. Verified · Nov 1, 2026 The pricing page says Starter Suite can be billed monthly or annually, and that most Salesforce products use annual contracts while terms vary. Pro Suite is billed annually with a contract required. Salesforce's help article says to cancel an active paid subscription you contact its billing department, and that a trial that never had billing information expires on its own. Automatic-renewal wording was not found on the pages read. The cancel article is at https://help.salesforce.com/s/articleView?id=000392278&language=en_US&type=1 and shows a publish date of Sep 21, 2026. Verified · Nov 1, 2026
Zoho CRM Free edition: forever free for 3 users, with contact management, follow-up reminders, workflow automation, up to 10 custom email templates, tasks, meetings and calls, standard reports, mobile apps, 5,000 API calls per day and 5,000 records. The page says no credit card is required. The sign-up page offers a 15-day free trial of the paid editions. Read on 2026-11-01 (footer shows 2026). The 5,000-record limit is from the feature comparison at https://www.zoho.com/crm/complete-feature-list.html and the trial length from https://www.zoho.com/crm/signup.html. Verified · Nov 1, 2026 Standard: $14 per user per month billed annually, or $20 per user per month billed monthly (USD, US site, one user). Professional is $23 annually and $35 monthly; Enterprise is $40 annually and $50 monthly, per user per month. An Ultimate edition is mentioned with no price. Local taxes may apply. Prices were read with the page's Monthly and Annually toggle, which only changes the displayed prices. The annual view is the default. Verified · Nov 1, 2026 Priced per user per month by edition. The Free edition is limited to 3 users and 5,000 records; Standard lists 100,000 records and Professional and above 10 GB of data storage. Paid editions also add per-user API credits and file storage. A minimum number of paid users is not stated. From the feature comparison, which was fetched without a US address and so showed prices in rupees; only the limits are used here. The user limit of 3 on Free is also on the US pricing page. Verified · Nov 1, 2026 Free lists the default pipeline only, plus follow-up reminders and tasks, meetings and calls. Multiple sales pipelines are listed on Standard (5), Professional (10), Enterprise (20) and Ultimate (50). Standard adds cadences, at 20 per module with up to 18 follow-ups, and sales forecasting. The reminder and task wording is from the Free card on https://www.zoho.com/en-us/crm/zohocrm-pricing.html. The comparison page shows no date. Verified · Nov 1, 2026 Free has no email integration or Google Calendar sync listed; individual email is limited to 50 emails per user per day. Standard adds email integration (IMAP, POP3, Gmail API and Graph API), the Zoho CRM for Gmail add-on, Gmail and Outlook integration, mass email (250 per day per organization), Google Calendar sync and CalDAV calendar access. The Standard card on https://www.zoho.com/en-us/crm/zohocrm-pricing.html also lists Gmail and Outlook integration and calendar integration. Verified · Nov 1, 2026 Workflow rules per module: 10 (5 active) on Free, 30 (15 active) on Standard, 80 (40) on Professional, 125 (75) on Enterprise and 150 (100) on Ultimate. Standard adds cadences; the Professional card lists AI agents, process management and customer journeys. From the Automation rows of the feature comparison. The Professional wording is from the plan card on https://www.zoho.com/en-us/crm/zohocrm-pricing.html. Verified · Nov 1, 2026 The comparison lists CRM Marketplace extensions per organization: none on Free, 5 on Standard, 10 on Professional, 20 on Enterprise and 50 on Ultimate, and says some extensions are not available on Standard and Professional. Standard lists Slack, Zoom and Teams integration; Professional adds Google Ads; Enterprise adds QuickBooks. API calls are 5,000 a day on Free and 50,000 plus a per-user amount on Standard. The Slack, Zoom, Teams, Google Ads and QuickBooks wording is from the plan cards on https://www.zoho.com/en-us/crm/zohocrm-pricing.html. The pages read give no total marketplace count. Verified · Nov 1, 2026 Paid editions include Classic support by email, phone, chat or a remote session, available 8 hours a day, 5 days a week, with an 8-hour initial response, plus a 15-day onboarding period with four 60-minute sessions. Paid support plans cost extra: Premium at 20% of the subscription fee (24 hours a day, 5 days a week, 3-hour response), Enterprise at 25% (24/7, 1-hour response, minimum 50 licenses) and Platinum at 30%. Support for the Free edition is not stated. The support plans page shows no date. The pricing page FAQ also lists live chat 24x5. Verified · Nov 1, 2026 Go to Setup, then Data Administration, then Export, choose a module, view and fields, and download a zip file. CSV exports allow up to 200,000 records per module and XLSX up to 50,000. The link stays available for 7 days and Export History covers 60 days. Daily export limits are 10 on Free, 100 on Standard, 250 on Professional, 500 on Enterprise and 1,000 on Ultimate. The help article shows no date. Verified · Nov 1, 2026 The pricing FAQ says you are not bound by any contracts: Zoho CRM is pay-as-you-go, monthly or yearly, and you can change plan at any time. Zoho's refund policy says monthly and yearly subscriptions renew automatically until cancelled, refunds are offered in the first month (monthly) or 45 days (annual), and a full refund can be requested within 5 business days (monthly) or 15 days (annual) after an automatic renewal. Partial downgrades of an annual term are credited as a subscription extension. The refund and renewal wording is from https://www.zoho.com/refundpolicy.html, which shows no date. Verified · Nov 1, 2026

Questions

How were these CRMs chosen?

Each sells a CRM to small businesses, shows plan prices on its own site and was on sale on the check date. Twelve candidates were checked and all twelve met that rule. The page holds at most ten, so two were set aside by one extra rule applied the same way to all twelve: the provider's own pages must show the CRM can be used by a business that does not run on Google Workspace or Gmail. Copper and Streak describe CRMs that work with Google Workspace or Gmail, so they are not listed. That says nothing about their quality. The page lists the ten in alphabetical order and does not rank them.

Where do the prices come from?

Each provider's own pricing page, plan comparison, help center and legal pages, in US dollars on its US site, read on 2026-11-01. Each price says the plan, the unit (per user or per seat per month) and whether it is billed monthly or yearly. Several pages build their price tables with scripts, so the tables were read in a browser, and billing and seat controls were changed only to read other displayed prices. Insightly shows only an annual price, Salesforce shows one price for monthly or annual billing, and HubSpot's low price is a limited-time offer for new customers. Prices, free-plan limits and offers change often, so check the provider before you buy.

What does "Not publicly stated" mean?

The provider's pages did not say. It does not mean the answer is no.

Sources

Every fact above links to the page it came from. 37 pages, each with the date we checked it.

Cite this page: All Things Compared, "Small-business CRMs, compared", facts checked Nov 1, 2026. https://allthingscompared.com/small-business-crms/

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